Frequently Asked Questions
Shopping & Returns
Can I still place orders?
Yes! We are classified as an essential business and remain fully operational. We have transitioned our Customer Service team to work remotely and we are available to take your calls at 1-800-531-4877, Monday-Friday, 7:00 am-3:30 pm Pacific Time.
What about Will Call orders?
For those Customers and Members who live local to our headquarters and who place Will Call orders, here are some changes we must temporarily make to the Will Call process:
- If you wish to place an order for pickup at our office to save the shipping costs, you must place the order in advance by calling Customer Service at 1-800-531-4877 during normal business hours.
- The order must be pre-paid for at that same time on the phone with a credit/debit card. We will not accept cash or check at the office for Will Call orders until further notice.
- Once the order is placed over the phone, it will be made available for pickup between the hours of 10 am – 1 pm that same day or the following business day only.
Are you accepting returns?
In an effort to limit points of contact to decrease any potential for infection, we have found it necessary to temporarily suspend our return/refund policy. From now through the end of May, returns for refund will not be accepted. We will revisit this temporary policy change on June 1 in the hopes of reinstating our normal 45-day empty bottle guarantee. We thank you for your understanding during this time.
Autoships & Shipping Times
Are shipping times impacted?
In general, no. UPS, FedEx, and the US Postal Service are all operating with their regular daily collections and deliveries. Local government restrictions could impact delivery depending on the final destination, but to date we have not seen any increased time in transit.
Will my Autoship process normally?
In general, yes, however, we ask for your understanding that changes may occur which causes your Autoship to process earlier than normal. For as long as Life Force has been in business, we have requested that you notify Customer Service of any requested Autoship changes at least 5 business days in advance of your scheduled processing date. In these unprecedented times that we are all navigating together, we are now changing this request to be a requirement. To give us flexibility as we practice social distancing with our staff and work around altered shift schedules, Life Force will reserve the right to process your Autoship anytime within that 5 business day window. For example, if your Autoship is scheduled for Friday, May 8th, 2020, please be aware that it could process anytime beginning on Monday, May 4th.
Will I still earn commissions?
Yes! Qualified Members are still earning commissions weekly and monthly.
As you know, the weekly Fast Start Bonus checks are usually mailed every Friday and the monthly checks are usually mailed the 10th, 13th, 16th, or 19th based on your paid-as rank. While Customer Service has been able to transition to a work-from-home set up, certain duties such as processing commission checks must still be done by somebody physically in the office. As mentioned above, we are adjusting staffing in-office schedules to allow for effective social distancing which could result in those mailing dates being affected. We are doing everything in our power to mitigate those changes, but we again ask for your understanding and for you to please allow a few extra days for your checks to arrive in your mailbox.